I'm a Service Designer and I design for businesses, not usersread — May 2017
As customer-centricity for businesses becomes more and more mainstream, we are seeing an increase of disciplines and functions in the design space. In an already crowded arena we have User Experience Designers, Customer Experience Designers, and Service Designers. I recently saw someone post about a CX Strategist, a title that completely boggles my mind.
Although each of these disciplines follow similar methodologies, and design-thinking approaches to the ambiguity of a problem space, and comprise of fairly similar skills and backgrounds, they also bring their own discrete craft and outcomes.
What's missing however is clear definition of the ways each work together to create meaning and impact in the most successful way.Cont. reading